Legal Document

Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains how KeyHub Solutions collects, uses, and safeguards your information.

📅 Effective Date: June 11, 2026

This Privacy Policy applies to KeyHub Solutions ("we", "us", "our") and covers all personal data collected through our website, services, and client engagements. By using our services, you consent to the practices described in this policy.

1 Who We Are

KeyHub Solutions is a digital marketing agency providing services to international clients including SEO, paid advertising, social media marketing, content creation, email marketing, and web design.

We act as a Data Controller for information collected directly from website visitors and prospective clients. For client campaign data, we act as a Data Processor on behalf of our clients.

Data Controller: KeyHub Solutions
📧 privacy@keyhubsolutions.com
🌍 keyhubsolutions.com

2 Data We Collect

We collect the following categories of personal data:

Category Examples Source
Identity Data Name, job title, company name Contact forms, emails
Contact Data Email address, phone number Contact forms, contracts
Financial Data Billing address, invoice records Payment processing
Technical Data IP address, browser type, device info Cookies, analytics
Usage Data Pages visited, time on site, clicks Google Analytics
Communications Emails, messages, meeting notes Direct communication
Marketing Data Preferences, opt-in/opt-out status Newsletter sign-ups

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, health information, or financial account credentials.

3 How We Use Your Data

We use the data we collect for the following purposes:

  • Service Delivery — To provide, manage, and improve our digital marketing services
  • Client Communication — To respond to inquiries, send project updates, and provide support
  • Billing & Payments — To process invoices, manage accounts, and handle payment disputes
  • Marketing — To send newsletters, case studies, and promotional content (only with your consent)
  • Analytics — To understand how our website is used and improve user experience
  • Legal Compliance — To comply with applicable laws, regulations, and contractual obligations
  • Security — To detect, prevent, and address fraud and security issues

We will never use your data in ways that are incompatible with the purposes listed above without your prior consent.

4 Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contract — Processing is necessary to perform the services you've engaged us for
  • Legitimate Interests — We process data to run and improve our business, provided your rights are not overridden
  • Consent — Where you have given explicit consent (e.g., email marketing sign-ups)
  • Legal Obligation — Where we are required to process data by law (e.g., tax records, fraud prevention)

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Third Parties

We do not sell your personal data. We may share your data with trusted third parties only as necessary to deliver our services:

  • Advertising Platforms — Google Ads, Meta, LinkedIn (for campaign execution)
  • Analytics Tools — Google Analytics, Hotjar (anonymized usage data)
  • Email Platforms — Mailchimp, ActiveCampaign (for email marketing campaigns)
  • Payment Processors — Stripe, Mercury Bank (for billing and invoicing)
  • Project Management — Notion, Slack, Asana (internal team collaboration)
  • Legal & Compliance — Accountants, legal advisors, regulatory bodies (only when required)

All third-party partners are bound by confidentiality agreements and are required to process data only on our documented instructions.

We may disclose your data if required by law, court order, or government authority, or to protect the rights, property, or safety of KeyHub Solutions or others.

6 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. We use the following types:

  • Essential Cookies — Required for the website to function (cannot be disabled)
  • Analytics Cookies — Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing Cookies — Used to deliver relevant ads and track campaign performance (e.g., Meta Pixel)
  • Preference Cookies — Remember your settings and preferences across visits

You can manage or disable non-essential cookies at any time through your browser settings or our cookie consent banner. Disabling cookies may affect the functionality of certain features.

7 International Data Transfers

KeyHub Solutions serves clients in 30+ countries. As a result, your personal data may be transferred to and processed in countries outside your own, including the United States.

When transferring data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
  • Adequacy decisions by the European Commission where applicable
  • Binding Corporate Rules or other approved transfer mechanisms

If you are located in the EU/EEA, you have the right to request information about the specific safeguards applied to your data transfers.

8 Data Retention

We retain personal data only as long as necessary for the purposes it was collected:

  • Client Data — Retained for the duration of the engagement plus 5 years for legal and tax purposes
  • Prospect/Lead Data — Retained for 2 years from last interaction; deleted if no engagement occurs
  • Website Analytics — Aggregated data retained for up to 26 months
  • Marketing Emails — Retained until you unsubscribe or request deletion
  • Financial Records — Retained for 7 years as required by tax regulations

When data is no longer needed, it is securely deleted or anonymized in accordance with our data destruction policy.

9 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

👁️

Right to Access

Request a copy of the personal data we hold about you.

✏️

Right to Rectification

Request correction of inaccurate or incomplete data.

🗑️

Right to Erasure

Request deletion of your personal data ("right to be forgotten").

⏸️

Right to Restrict

Request that we limit how we process your data in certain circumstances.

📦

Right to Portability

Receive your data in a structured, machine-readable format.

🚫

Right to Object

Object to processing based on legitimate interests or for direct marketing.

🤖

Automated Decisions

Right not to be subject to solely automated decision-making that affects you.

↩️

Withdraw Consent

Withdraw consent at any time for consent-based processing.

To exercise any of these rights, email us at privacy@keyhubsolutions.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

10 Children's Privacy

Our services are intended for business professionals and are not directed at children under the age of 16. We do not knowingly collect personal data from children.

If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@keyhubsolutions.com and we will delete it promptly.

11 Security

We implement industry-standard technical and organizational security measures to protect your personal data, including:

  • SSL/TLS encryption for all data transmitted via our website
  • Role-based access controls — only authorized personnel can access personal data
  • Two-factor authentication (2FA) on all internal systems and client platforms
  • Regular security audits and vulnerability assessments
  • Secure cloud storage with encrypted backups
  • Employee privacy and security training

No method of transmission over the internet is 100% secure. While we use best practices, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you within 72 hours as required by law.

12 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:

  • Update the "Effective Date" at the top of this page
  • Notify active clients via email
  • Display a prominent notice on our website

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13 Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data:

KeyHub Solutions — Privacy Team
Digital Marketing for International Clients

📧 Email: privacy@keyhubsolutions.com
📞 Phone: +1 (800) 123-4567
🌍 Website: keyhubsolutions.com

We aim to respond to all privacy requests within 30 days. For urgent data breach matters, we will respond within 72 hours.