Terms & Conditions

1 Acceptance of Terms

By accessing our website, signing a service agreement, or engaging KeyHub Solutions in any capacity, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions.

If you are entering into this agreement on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, please do not use our services.

2 Services Provided

KeyHub Solutions provides the following digital marketing services to international clients:

• Search Engine Optimization (SEO) — technical, on-page, and off-page
• Paid Advertising (PPC) — Google Ads, Meta Ads, LinkedIn Ads
• Social Media Marketing and Management
• Content Marketing — blog writing, copywriting, video scripts
• Email Marketing and Automation
• Web Design and Landing Page Development
• Digital Strategy Consulting

The scope, deliverables, and timelines for each engagement are defined in the individual Service Agreement or Statement of Work (SOW) provided to the client.

3 Client Obligations

To enable KeyHub Solutions to deliver services effectively, you agree to:

• Provide timely access to required accounts, platforms, and assets (e.g., Google Ads, social media, CMS)
• Supply accurate and complete business information, brand guidelines, and content requirements
• Review and approve deliverables within the agreed timeline (typically 3–5 business days)
• Designate a primary point of contact for communication
• Ensure all materials provided to us do not infringe on third-party rights
• Make timely payments as outlined in your service agreement

Delays caused by the client may result in adjusted timelines. KeyHub Solutions is not liable for missed deadlines resulting from client inaction.

4 Payments & Fees

4.1 Pricing — All fees are outlined in the agreed Service Agreement. Prices are in US Dollars (USD) unless otherwise specified.

4.2 Payment Schedule — Payments are due as follows:

• Retainer services: invoiced monthly, due within 7 days of invoice date
• Project-based work: 50% deposit required before work begins; remainder due upon delivery
• Consulting: invoiced upon completion of each session

4.3 Late Payments — Invoices unpaid after 14 days may incur a late fee of 1.5% per month. KeyHub Solutions reserves the right to pause active campaigns until payment is received.

4.4 Refunds — All deposits are non-refundable. Refunds for partially completed work are evaluated case by case at our discretion.

5 Intellectual Property

5.1 Client Ownership — Upon receipt of full payment, all deliverables created exclusively for your project (e.g., copy, designs, strategy documents) become your property.

5.2 KeyHub Ownership — We retain ownership of all proprietary tools, templates, frameworks, methodologies, and pre-existing intellectual property used in delivering your services.

5.3 Portfolio Rights — Unless you request otherwise in writing, KeyHub Solutions may reference your brand and results in our portfolio, case studies, and marketing materials.

5.4 Third-Party Assets — Clients are responsible for ensuring they have proper licenses for any assets they provide (images, fonts, trademarks). KeyHub Solutions is not liable for third-party IP disputes arising from client-supplied materials.

6 Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement, including business strategies, financial data, client lists, and technical information.

This obligation continues for 2 years after the termination of services. Exceptions apply where disclosure is required by law or already in the public domain.

We will not sell, rent, or share your confidential business information with any third party without your explicit written consent.

7 Limitation of Liability

KeyHub Solutions provides digital marketing services on a best-efforts basis. We do not guarantee specific results such as rankings, traffic numbers, conversion rates, or revenue figures, as these are subject to external factors beyond our control.

• Algorithm changes by Google, Meta, or other platforms
• Market conditions and competitive landscape
• Client-side technical issues or website changes
• Third-party platform outages or policy changes

In no event shall KeyHub Solutions' total liability exceed the total fees paid by the client in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

8 Termination

8.1 By Client — You may terminate services with 30 days' written notice. All outstanding invoices become due immediately upon termination.

8.2 By KeyHub Solutions — We reserve the right to terminate services immediately if:

• Payment is overdue by more than 30 days
• The client engages in fraudulent, illegal, or abusive conduct
• Continued engagement would violate applicable laws or platform policies

8.3 Post-Termination — Upon termination, we will transfer any owned assets (ad accounts, content files) to the client within 10 business days. We will retain copies of work product as required by our records policy.

9 International Clients

KeyHub Solutions works with clients across 30+ countries. When serving international clients:

• All contracts are governed by the laws of the State of Delaware, USA (see Section 12)
• Payments must be made in USD via bank wire, ACH, or approved international payment method
• Currency conversion costs are the responsibility of the client
• Clients are responsible for compliance with their local advertising laws, including disclosures required in their jurisdiction
• VAT, GST, or other local taxes may apply depending on your country; you are responsible for any such taxes

We are not responsible for delays caused by international banking processing times.

10 Privacy & Data

KeyHub Solutions collects and processes personal data in accordance with our Privacy Policy. Key points:

• We only collect data necessary to deliver and improve our services
• We use industry-standard security measures to protect your data
• We do not sell personal data to third parties
• You have the right to request access, correction, or deletion of your data
• Analytics tools (Google Analytics, Meta Pixel, etc.) may be used on client campaigns per your consent

For full details on how we handle your data, please review our Privacy Policy.

11 Dispute Resolution

In the event of a dispute, both parties agree to the following process:

1. Good Faith Negotiation — Both parties will attempt to resolve the dispute informally within 30 days of written notice.
2. Mediation — If negotiation fails, the parties agree to non-binding mediation through a mutually agreed mediator.
3. Arbitration — If mediation fails, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association (AAA). Arbitration will be conducted in English.
4. Class Action Waiver — Both parties waive the right to participate in class action lawsuits related to these Terms.

Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.

12 Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions.

For clients located outside the United States, you agree to the jurisdiction of Delaware courts for any legal proceedings not resolved through arbitration.

13 Contact Us

If you have questions about these Terms and Conditions, please contact us:

KeyHub Solutions reserves the right to update these Terms at any time. Clients will be notified of material changes via email. Continued use of our services after updates constitutes acceptance of the revised Terms.